Please check to make sure that you have the correct setting for camera access on Windows and your web browser.
Refer to the following link: [Windows] How to Set up a Webcam and Microphone
If your video call shows the gray image above on your Lenovo, try the following procedures:
- Go to Windows Start Menu > Search "lenovo" > Click Lenovo Vantage. If you don't have Lenovo Vantage, install it from the Microsoft Store.
- Go to Menu > My Device Settings > Display & Camera.
- Scroll down and switch off the Camera Privacy Mode toggle.
If following the procedures above does not solve the problem, please refer to the support page on the official Lenovo website:
Lenovo Support > Webcam or camera not working or cannot turn on in Windows 8.1, 10 - ideapad, ThinkPad